Does this work with ServiceM8 and Fergus?

Yes. ServiceM8, Fergus and simPRO are the three platforms we build against most often for plumbers across Australia, the US and UK. Emergency jobs, after-hours dispatch and completion-to-invoice all flow through these systems.

Can you automate after-hours bookings?

Yes. Customer texts at 11pm → automatic SMS acknowledgement → triage questions → booking slot offered from your on-call diary → tech notified. You stop losing emergency jobs to whoever answers first.

For plumbing contractors — AU, US & UK

Stop losing emergency callouts to whoever answers first.

After-hours SMS. Job triage. Dispatch to the on-call tech. Photo-to-invoice pipeline when the job's done. We automate the chaos so you stop choosing between your sleep and your revenue.

Book a free plumbing audit →See the automations

Plumber accepting an automated after-hours emergency dispatch on their phone

Where plumbing business owners lose the week

After-hours chaos

Phone rings at 10pm. Half the time it's a pricing tyre-kicker. The other half is a burst pipe you nearly missed.

Emergency dispatch

Whoever's closest to the phone gets the job. Not whoever's closest to the site.

Photo → invoice

Job photos on one phone. Report in a notebook. Invoice raised Monday if you're lucky.

Parts follow-up

Parts on order. Client not updated. You're the one copping the angry call on Friday.

A day on the tools

Same week,
two weekends.

Before

Saturday — manual

11pm Friday: phone rings. Burst pipe, customer panicking.
11:15pm: three calls back and forth to triage, get the address, confirm rate.
Saturday 9am: two more emergency calls while you're on the first job.
2pm: job done. 14 photos on the phone, notes on a page.
Monday 7am: writing up reports and invoices from Saturday's mess.

After

Saturday — automated

11pm Friday: customer texts. Auto-SMS captures scope, urgency, location.
11:02pm: on-call tech pinged with all the detail. One tap to accept.
Saturday 9am: two new triaged jobs queued. You picked the easier one.
2pm: job signed off in-app. Photos become a report, invoice raised in Xero.
Monday 7am: coffee. Nothing to catch up on.

What we'll automate

The plumbing-specific workflows.

🚨

Emergency dispatch routing

Inbound call or SMS triaged automatically. Routed to the on-call tech closest to the job, with full context. You stop running relay.

Replaces 15–20 min per emergency job

📱

After-hours SMS auto-booking

Customer texts after hours → bot confirms, triages urgency, offers a slot, notifies the tech. Non-urgent bookings roll straight into the morning diary.

Replaces the "answered or lost" coin-flip

📸

Photo → report → invoice

Job photos captured on-site → report auto-generated → invoice drafted in Xero → sent before the ute leaves the driveway.

Replaces Monday-morning catchup

🔩

Parts-ordering follow-up

Parts ordered → automatic client SMS when ETA confirmed → reminder when parts land → booking offered. Zero "when's my part coming?" calls.

Replaces the Friday-afternoon rant

🧾

Quote generator

Job type + scope in, templated quote out. Priced from your rate card. Sent with follow-up sequence built in.

Replaces evening quote-writing

💸

Auto-invoice on completion

Job signed off → invoice raised → sent. Same day, every time. Cashflow in, not chased.

Replaces 30 min of admin per job

Plumbing-specific questions

Straight answers.

No — if it's designed right. It's conversational, captures the urgency fast, and offers a human call-back for anything emergency-grade. Customers prefer an instant acknowledgement at 11pm over voicemail.

Yes. On-call rosters, skill-tagging (hot water vs blocked drain vs gas), geography — all factor into who gets the ping first. One tap to accept or pass.

Yes. Job signed off in ServiceM8 or Fergus → invoice drafted in Xero from the job line items → sent within minutes. You approve the borderline ones; the rest flow.

Book a free plumbing audit.

30 minutes. We'll map where emergencies, paperwork and follow-ups are costing you hours — and which three automations win them back.

Book a free plumbing audit →

No obligation Australia, US & UK 2-week first automation